SUPPORT HOURS AND SUPPORT RESPONSE TIMES
Support Requests will be answered within 24-hours Monday-Friday. Weekend Support Requests will be answered by noon on the following Monday at the latest. We have live support available Monday-Friday between 8 a.m. and 6 p.m.

MRIC SERVICE TICKET SYSTEM
Welcome to our Service Ticket System. Our Service Ticket System allows you to request support by opening a new Service Ticket, to track progress on your Service Ticket, and to view existing Service Tickets.

To visit the main Service Ticket System website, please click on this link www.mric.coop/ticket/

HOW TO CREATE A SERVICE TICKET
There are two easy ways to request support using our Service Ticket System.

1. SUBMIT A SERVICE TICKET FORM (PREFERRED METHOD)
2. SEND AN E-MAIL (AUTOMATICALLY CREATES A SERVICE TICKET).

Please be sure to include the following information:

• Your name and email address
• Your AP/POP (or general area if you don't know this)
• Your Problem: what general kind of problem you are experiencing (i.e. Service is down, performance problem, network configuration, slow connection speeds, general information, how-to, etc)
• Details: Any specific details you can include (i.e. Can you ping your radio, router, gateway? Are you getting error messages? More details are better).

WHAT HAPPENS AFTER I SUBMIT A REQUEST?
After submitting a request for support you will receive an automated email response verifying that your Service Ticket has been submitted. The email will include a link to your Service Ticket so that you can track the progress of your request and instructions on how to use the ticket system.

QUESTIONS/SUGGESTIONS?
Please feel free to contact our Technical Support Coordinator if you have any questions or suggestions.