MARK P. LINDBERG 765 Indian Peak Road Golden, Colorado 80403 Office Phone: 303-642-2696 Mobile Phone: 720-320-0128 Email: mark.lindberg@mric.coop SUMMARY Manager with extensive experience in service management, operations management, and new product introduction for a leading telecommunications company. Proven performer in a global fast-paced, high technology environment. Established and directed effective teams with a high degree of internal and external customer orientation. Specific areas of expertise include leadership in: Logistics Management Operations Management Project Management New Product Introduction Systems Integration Materials Management KEY RESPONSIBILITIES AND ACCOMPLISHMENTS Spares Management Successfully led a global team of engineering, operations, supply chain management, and distribution to establish material availability required to implement a fiber optics network in North America, Europe, Hong Kong, and Japan. Established and executed project plans and schedules to ramp spares availability to meet customer's schedules. Reduced spares inventory required to support the customer's global optical network from $72 Million to $58 Million. Operations Management Directed the operations and staffing of material planning, purchasing, engineering, scheduling, distribution, warehousing, repair, systems integration, facilities maintenance, telecommunications, systems analysis and computer systems. Implemented a successful business plan to stage and warehouse data networking products, improved customer service levels and reduced cost. Administered 14,000 shipments yearly, both domestically and worldwide, with over $1 Million per year of export shipments for systems and service materials to international customers. Project Management Championed and led the successful implementation of a new computer system from conceptualization to full operation. The new system replaced five outdated computer systems and resulted in significant costs reductions and greatly improved quality and integration of information. Planned and executed the creation of a new repair center to perform 80,000 repairs annually, including the purchase of all capital equipment, staffing of personnel, and facility improvements. Successfully planned and implemented the move of a $35 million, 130 employee business from Texas to Minnesota. Materials Management Delivered an outstanding level of materials availability; supervised the requirements planning for 40,000 parts and met or exceeded the committed response times at a rate of better than 99%. Directed purchases for inventory and expense items to support the field service and systems integration business. Developed and incorporated systems integration processes. Developed and implemented a material requirements planning program that improved materials performance while reducing the incremental costs incurred for the field service inventory. New Product Introduction Field introduction: Created and executed field trial plans to fully test the features of new client server products that communicate with a customer's switch. Teamed with development to identify and resolve problems. Standardization: Prepared and executed testing of new products from a customer/distributor perspective. Support Planning: Developed and documented NPI plans for a service organization. Teamed with product development, logistics, manufacturing, technical support, and documentation to ensure that service was fully prepared as products were introduced. Systems Integration Created systems integration processes, resulting in reduced installation costs and improved product quality. Successfully led work teams to meet or exceed demanding customer delivery schedules. Successfully staffed and managed technical personnel in support of installation and cutover activities for PBX switches. PROFESSIONAL EXPERIENCE Magnolia Road Internet Service, Nederland, CO Installer, Broadband Wireless Internet (October 2003 current) Perform customer site surveys, test signal, identify configuration requirements, installation service. DaVinci Institute, Louisville, CO Logistics Manager, Account Manager- Future of Money Summit (April 2003 - October 2003) Managed logistics and managed the relationship with the key sponsor to the event. INGENUITY, INC., Golden, CO Independent Contractor Telecom Optimization Services Sales (2002- 2003) Qualify new prospective customers of telecom optimization services. Contacted prospective customers, identified areas of opportunity, and defined the customer benefits of telecom optimization services. NORTEL NETWORKS, Broomfield, Colorado Program Manager - Spares (2000-2002) Established and managed all components of a spares system to support a customer's global optical network. Developed service providers, project planned the creation of support depots, including actively scheduling inventory resources to meet customer schedules. Planned and implemented customer support processes that provided customers with outstanding service quality. Senior Engineer, New Product Introductions (1997-2000) Provided customers with product and service quality through the new product introduction process. Tested and trialed new products prior to product release in labs and at beta customer sites. Manager, Operations (1993-1997) Delivered material, information systems and facilities support to 70 local employees and 220 field personnel. Directed materials operations to support service revenue from the installation and maintenance of PBX, computer, data processing systems and their applications. Created and applied new processes, improving quality, raising efficiencies and reducing cost. Manager, Logistics and Information Systems (1985-1993) Directed a staff of 10 employees to provide systems analysis, computer operations, procurement, distribution, inventory planning and customer service. EDUCATION AND ONGOING TRAINING BA candidate, Business Management, Regis University, Denver Colorado Certified APICS -Production Activity Control, Inventory Management, Material Requirements Planning